Return & Refund Policy

At Zaavro, we want you to be fully satisfied with your purchase. This Return & Refund Policy outlines your rights and our procedures in accordance with UK consumer protection laws.

1. Returns

You have the right to return an item within 30 days of receiving your order.

To be eligible for a return:

• The item must be unused, unworn, and in its original condition
• All original tags and packaging must be included
• The item must not be damaged or altered

To initiate a return, please contact us at contact@zaavro.com with your order number and reason for return.

2. Refunds

Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund.

If approved, your refund will be processed to the original payment method within 7–10 business days. Processing times may vary depending on your payment provider.

3. Non-Returnable Items

The following items are not eligible for return:

• Items marked as final sale
• Items that show signs of use, wear, or damage
• Items returned without original packaging

4. Exchanges

We only replace items if they are defective or damaged upon arrival. If you need to exchange an item for the same product, please contact us at contact@zaavro.com.

5. Return Shipping

Customers are responsible for return shipping costs unless the item is faulty or incorrect. Shipping costs are non-refundable.

6. Faulty or Incorrect Items

If you receive a faulty, damaged, or incorrect item, please contact us within 48 hours of delivery. We will arrange a replacement or refund in accordance with UK Consumer Rights Act 2015.

7. Contact Information

If you have any questions about our Return & Refund Policy, please contact us:

Email: contact@zaavro.com